Our dedication towards our clients is to bring positive attitude and impeccable world class service. where the client feels relaxed, rejuvenated and refreshed.
Our paramount focus always will be our clients well-being and the service that we provide.
It is a good rule to schedule any service in advance. However, do not hesitate to call us at any time in the event we might have an opening due to a cancellation. We suggest arrival fifteen minutes prior to your appointment. If you are late for your service, it may be necessary to shorten or reschedule your service. We require a credit card number or payment to secure your request for any of our Spa Package reservations.
Appointments require 24 hour advance notice for rescheduling or cancellations, or we must charge you 50% of the services requested, or deduct the amount from your Gift Certificate. We also require a 48 hour cancellation notice for all Day Spa packages and a three-week cancellation notice for our Bridal packages. Package cancellations after these times will be charged the full amount.
CHILD SAFETY POLICY
children are only permitted in the spa area when having a service. For safety reasons and insurance purposes,no child may accompany you while you are having a service. we do not have the facilities to care for children we love children, and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
Gift Certificate is valid for 1 year from the date of purchase. Your Gift Certificate is not valid after one year, as we do not keep records after that time. No refund will be made on Gift Certificates or unused services.
All packages must be pre-paid in a single payment. Skin care treatment series are valid for three to six months respectively.
WHAT TO BRING
Contact lens wearers should bring a storage case for lenses, as lenses must be removed for facials, lash extensions and lash tinting services.
We cannot be responsible for lost valuables, so jewelry of significant value should be left at home. Please be sure to remove all jewelry before your facial treatment or massage. We recommend their safe keeping in your purse.
All purchases are final.
RETURN CHECK POLICY
There is a $35.00 charge for any check issued to Ambiance Day Spa that is not honored.
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